Balenciaga Explorer Shoulder Bag

U.S. orders typically arrive within 5-7 business days. Internatioanal orders may take 7-14 business days depending on customs clearance.

Yes, Urban Luxe Boutique ships worldwide. Duties and taxes are calculated at checkout so there are no surprise fees.

Once the order ships, you'll receive a tracking link by email to follow your delivery in real time.

We accept returnns within 14 days of delivery. Items must NOT be worn, or used, and MUST in it's orginal packaging. Customer are responisble for return shipping unless the item was defective or incorrect.

Contact us at support@urbnlux.com with your order number. We'll guide you through the return process.

Customers are responsible for return shipping unless the item was defective or incorrect.

We accept major credit crds(Visa, MasterCard, Amex),Paypal .

Yes, all transactions are encrypted and processed securely to protect your information.

Unfortunately, not at the moment. however we are working in the background to incorporate these installments in the near future.

Absolutely. Every product sold by Urban Luxe Boutique is 100% authentic, sourced directly from trusted luxury suppliers.

We include detailed size charts on each product page. If you need extra guidance, feel free to contact our support team.

Many of our items are limited editions. If something is sold out, you can join our waitlist by clicking "Notify Me" on the product page

You can reach us via email at support@urbnlux.com or phone at (937)230-1001.

We respond to all messages within 24 -48 hours during business hours (Monday - Friday, 8 am - 3:30 pm EST).

Yes, phone support is available. Live chat will be added soon for even faster assistance.

Click the "Add to Wishlist"button on any product page to save items for later.

Yes, creating a free account lets you save your wishlist and access it across all devices.

Absolutely - share your Wishlist with friends and family for easy gift inspiration.

Yes. Sold-out items will be marked "Out of Stock" but remain in your Wishlist for easy tracking.

Yes. Click "Move to Cart" to checkout directly from your Wishlist.

Click "Sign In" at the top of our webite or during checkout. Enter your email, and we'll send you a secure one - time code. Once you enter the code, your account is created instantly - no password needed.

Your account gives you access to:

• View and track your orders
• Save shipping addresses for faster checkout
• Request returns or exchanges (If eligible)
• Apply store credits or gift card balances
• Manage your Wishlist (If enabled)

Sign in to your account at my.urbnlux.com and select your recent order. You'll see the order status and tracking details.

Yes. Go to "My Orders" inside your account, choose the item you want to return, and click Request Return. You'll receive email updates once your return is approve or processed.

No - Urban Luxe Boutique uses secure one - time codes sent to your email for easier, safer access.

Yes. If you've been issued store credit, you'll see the balance inside your account. It will automatically apply at checkout toward your next purchase.