Palm Angels University Sneakers
Description:
– Composition: 100% calf leather – Inner: Fabric – Insole: Leather – Sole: Rubber – Round toe – Perforated detail – Back logo detail – Front lace-up closure – Gender: WOMEN –
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Customer service
We are available from monday to friday to answer your questions.
Free shipping
Free worldwide shipping and returns - customs and duties taxes included
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Secure payment
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SHIPPING & DELIVERY
How long will delivery take?
U.S. orders typically arrive within 5-7 business days. Internatioanal orders may take 7-14 business days depending on customs clearance.
Do you ship internationally?
Yes, Urban Luxe Boutique ships worldwide. Duties and taxes are calculated at checkout so there are no surprise fees.
How can I track my order?
Once the order ships, you'll receive a tracking link by email to follow your delivery in real time.
RETURNS & EXCHANGES
What's your return policy?
We accept returnns within 14 days of delivery. Items must NOT be worn, or used, and MUST in it's orginal packaging. Customer are responisble for return shipping unless the item was defective or incorrect.
How do I start a return or exchange?
Contact us at support@urbnlux.com with your order number. We'll guide you through the return process.
Who pays for return shipping?
Customers are responsible for return shipping unless the item was defective or incorrect.
PAYMENTS
What payments do you accept?
We accept major credit crds(Visa, MasterCard, Amex),Paypal .
Is my payment information secure?
Yes, all transactions are encrypted and processed securely to protect your information.
Do you offer installment or buy now, pay later options?
Unfortunately, not at the moment. however we are working in the background to incorporate these installments in the near future.
PRODUCT INFORMATION
Are all your products authentic designer brands?
Absolutely. Every product sold by Urban Luxe Boutique is 100% authentic, sourced directly from trusted luxury suppliers.
How do you choose the right size?
We include detailed size charts on each product page. If you need extra guidance, feel free to contact our support team.
What if an item is sold out?
Many of our items are limited editions. If something is sold out, you can join our waitlist by clicking "Notify Me" on the product page
CUSTOMER SUPPORT
How do I contact Urban Luxe Boutique?
You can reach us via email at support@urbnlux.com or phone at (937)230-1001.
When will i get a response to my inquiry?
We respond to all messages within 24 -48 hours during business hours (Monday - Friday, 8 am - 3:30 pm EST).
Do you offer live chat or phone support?
Yes, phone support is available. Live chat will be added soon for even faster assistance.
How to I add items to my wishlist?
Click the "Add to Wishlist"button on any product page to save items for later.
Do I need an account to use my Wishlist?
Yes, creating a free account lets you save your wishlist and access it across all devices.
Can I share my Wishlist with others?
Absolutely - share your Wishlist with friends and family for easy gift inspiration.
Will my Wishlist items stay if the items sells out?
Yes. Sold-out items will be marked "Out of Stock" but remain in your Wishlist for easy tracking.
Can I move items from my Wishlist to my cart?
Yes. Click "Move to Cart" to checkout directly from your Wishlist.
CUSTOMER ACCOUNTS
How do I create an account?
Click "Sign In" at the top of our webite or during checkout. Enter your email, and we'll send you a secure one - time code. Once you enter the code, your account is created instantly - no password needed.
What can I do in my account?
Your account gives you access to:
- View and track your orders
- Save shipping addresses for faster checkout
- Request returns or exchanges (If eligible)
- Apply store credits or gift card balances
- Manage your Wishlist (If enabled)
How do I track my order?
Sign in to your account at my.urbnlux.com and select your recent order. You'll see the order status and tracking details.
Can I request a return from my account?
Yes. Go to "My Orders" inside your account, choose the item you want to return, and click Request Return. You'll receive email updates once your return is approve or processed.
Do I need a password?
No - Urban Luxe Boutique uses secure one - time codes sent to your email for easier, safer access.
Can I use store credit in my account?
Yes. If you've been issued store credit, you'll see the balance inside your account. It will automatically apply at checkout toward your next purchase.